Receivables Timeline/Lifeline (part 2 of 2)

Pre-Legal Department Letters

From the outset you have told your customer that at 60 days past due you will assign the aging account to your Pre-Legal Department using our letter templates in our previous blog, “Receivables Timeline/Lifeline”.  Unfortunately you still have not been paid so it’s now time to utilize your Pre-Legal Department weapon.

At the end of the 60-day run with the letters from the previous section, it is important that you change stationary or use a rubber stamp that states “Pre-Legal Department”.  You will now begin to send your dunning letters with the Pre-Legal Department stamp and have a senior credit collection person handle the matter from this point on. The letters will become stronger and the phone calls will demand payment.

The following letters are step #6 of the Receivables Timeline/Lifeline and were drafted by DLR’s staff.  They should be used with care only when the account warrants it.  And, it is imperative that you pre-warn the customer prior to the Pre-Legal run of letters that you are going to do so.  On the exact date you say you are going to assign the account to the Pre-Legal department, send the first letter and make the first phone call.

Pre-Legal Department – Letter A

PRE-LEGAL DEPARTMENT

Dear Mr. Customer,

Our Credit department has sent you numerous letters and attempted to contact you via phone on numerous occasions to no avail.

Your account has now been turned over to the Pre-Legal Department for evaluation.

It is imperative that you contact me immediately regarding the legal status of this matter and to arrange payment.  We would appreciate seeing this account in current status.

Guide Yourself Accordingly,

Pre-Legal Department Manager

Cc: Dynamic Legal Recovery

Pre-Legal Department – Letter B

PRE-LEGAL DEPARTMENT

Dear Mr. Customer.

As you are aware by now, your account has been turned over to our pre-legal department.

This has a very serious effect on your credit rating not only with us but with other venders as well. As you know, we report delinquencies to the credit bureaus, as well as to the industry credit association.

I cannot urge you enough to contact me immediately and resolve this serious problem so that we can continue our good business relationship. Please arrange payment with your check information today.  Failure to do so will force us to turn the matter over to the Dynamic Legal Recovery’s in-house legal counsel for legal action at an additional expense to you.

Guide Yourself Accordingly,

Pre-Legal Department Manager

Cc: Dynamic Legal Recovery

 Pre-Legal Department – Letter C

PRE-LEGAL DEPARTMENT

Dear Mr. Customer,

Obviously you have chosen to ignore all previous correspondence.

As you are aware, your account is in a serious delinquent state and has been turned over to our Pre-Legal Department.

Your failure to communicate with this office and arrange payment will make it necessary for us to turn this matter over to Dynamic Legal Recovery on ____________ (90th day) for immediate legal action against you at an additional cost to you.

Guide Yourself Accordingly,

Pre-Legal Department Manager

Cc: Dynamic Legal Recovery

 Pre- Legal Department – Letter D (Broken Promise)

PRE-LEGAL DEPARTMENT

Dear Mr. Customer,

When last we spoke, you promised a payment.

This office, as of this morning, has not received it.  It is imperative that we resolve this matter immediately so that we do not have to turn this matter over to Dynamic Legal Recovery on _______ (90th day) for immediate legal action.

We encourage you to get this account back to a satisfactory status.  Call me today with your check number for immediate payment.

Guide Yourself Accordingly,

Pre-Legal Department Manager

Cc: Dynamic Legal Recovery

A structured and systematic sequence of events is the key to the “Pre-Legal Department” working so effectively. It will dramatically reduce the amount of accounts you assign to an outside agency.


Please visit Dynamic Legal Recovery’s website or call us at 877-777-7564 for your complimentary evaluation.

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