Monthly Archives: September 2015

Fear

“The brave man is not he who does not feel afraid, but he who conquers that fear.”  ~Nelson Mandela There appears to be a universal fear business professionals have of jeopardizing customer relationships when it comes to recovering monies. Yes

Posted in Resources Tagged with: , , ,

My Customer Won’t Pay

You have worked hard to fulfill your obligations. You fulfilled your customer’s order and shipped on time or provided a service without failure. And now you expect to receive payment, but nothing comes. Delayed payments are detrimental to your cash

Posted in Resources Tagged with: , , ,

The Spectrum

It’s inevitable that any business will encounter clients that are just not willing to pay. It is well known that many small businesses do not survive the first two years, and the inability to collect from non-paying clients is likely

Posted in Resources Tagged with: , , ,

Avoid a Cash Flow Crisis

The golden rule in business is to collect money owed to you faster than you have to pay out money you owe to others. However, many businesses avoid or delay dealing with debt collection. It may be because they find

Posted in Resources Tagged with: , , ,

Setting the Tone Early

A good credit department reduces bad debt and past due accounts by getting proactive about debts collected, preferably before the due date. It is important to begin communication with your customers early and detect any potential problems with their order.

Posted in Resources Tagged with: , , ,

Effective Collecting

Often small business owners, particularly those that have built a rapport with regular customers, will err on the side of caution when it comes to collecting on overdue accounts fearing that alienating current clients is too high of a risk

Posted in Resources Tagged with: , , ,

Avoiding Non-Payers

In the spectrum of business customers, the honest customers who pay their debts immediately and in full without aggravation are on one end. Most customers, but not all, are honest. At the other end of the spectrum, you have “bad

Posted in Resources Tagged with: , , ,

Pre-Legal Department

Would you like to immediately revitalize your company’s health and reduce the amount of accounts you turn over to third party collection agencies? Designing and implementing your own Pre-Legal Department is a creative solution to improved cash flow.  It will

Posted in Resources Tagged with: , , ,

Power of Silence

“Silence is the ultimate weapon of power.”   ~De Gaulle If you’re like most people, silence drives you crazy.  When you’re talking with your customers and there is a brief lull in the discussion, it is natural to jump right in

Posted in Resources Tagged with: , , ,

Champion Challenger

Is your current collection agency performing to your satisfaction? If your current collection agency isn’t performing well a great way to improve performance is to create a little healthy competition, a “Champion/Challenger” agency performance challenge. Through this competition, you are

Posted in Resources Tagged with: , , ,